thankQ Help

Locate the relevant Direct Debit Batches. Successful payments are now displayed in green.  This means that the bank accounts have been successfully debited and the money credited to your organisations bank account.  

Failed payments appear in red. This means that the direct debit payment failed.  This can happen if the bank account has insufficient funds or the account has been changed or closed.

Move any failed payments into another batch where they can be processed accordingly.