thankQ Help

1.Open your web browser and go to thankq.zendesk.com

2.You will have been sent an activation email to set a password, if you are a thankQ Manager

3.Search any terms you wish to find the answer for, to find helpful articles or videos

4.If there are no matching articles, then log a ticket by clicking ‘Submit a Request’ as shown below

5.You will be presented with a log form, please complete it with as many details as possible in order for our team to assist your request.

6.To attach screenshots of errors / prompt messages / issues, save the screenshot and drag or browse to load it on the form

7.When you have clicked on the Submit button the request will be logged with the support system. You will also see the details logged on screen, with an opportunity to attach screenshots again.

8.You will also receive an email to confirm the details of the ticket, and the ID number issued.