thankQ Help

The batch cannot be continued to the approval stage if there are failed payments in the batch. These payments will need to be moved to another batch so that they can be dealt with at a later stage. Create a new batch first if one has not already been created.

1.Click on Move Failures under workflow.

2.Select a batch to move the failed payments to and click Ok.

3.Click Select All and then click Move.

4.Click Yes on the confirmation dialog box.

5.The failed payment will then be moved to the selected batch and will no longer appear in your current gateway batch, allowing you to proceed to the approval stage.