thankQ Help

After all payments have been added to the batch, the next step is to process the payments through SecurePay. This process will debit each person’s credit card and credit your organisation's bank account. Successful payments will be marked in Green.  If any payments fail, they will be marked in Red.

A Batch report can be run at this point also from Report on the menu or tool bar.

1.Click on Submit for Checking under workflow.

2.If dialog boxes appear confirming the expected value or expected number of items, click Yes.

3.Click on EFT file under workflow.

4.In the Select EFT File Format dialog box, double click on the SecurePay CC icon or the icon relevant to your gateway.

5.A confirmation dialog box will appear. Click Yes.

A message box will appear for a few seconds whilst the payments are processed through the gateway.

Successful payments will now be displayed in green.  This means that credit cards have been successfully debited and the money will be credited to your organisation's bank account.  

Failed payments appear in red. This means that the gateway was unable to debit the credit card.  This can happen if the credit limit has been reached, the card is reported lost or stolen or if the card number was entered incorrectly. If all payments have failed this may indicate a problem with connecting to the gateway provider itself.

Under Batch Defaults the date, time and user will be recorded with information in the Notes field.