thankQ Help

After all payments have been added to the batch, the next step is to process the payments through EziDebit.  This process will debit each person’s credit card and credit your organisation’s bank account.

Payments will be purple until a response is returned. If payments remain purple it is because they could not be processed for some reason and are in a pending state.

The schedule for processing the collection of payments added is 6am and 3pm AEST (Brisbane) every business banking day (daylight savings will need to be considered for any scheduling regarding adding the payments and getting the results).

Successful payments will be marked in Green.  If any payments fail, they will be marked in Red.

On the Batch Information form

1.If a Batch Report is required, click on 4Report on the menu bar or Report on the tool bar and select the relevant batch report

2.Click Submit for Checking under workflow.

3.If dialog boxes appear confirming the expected value or expected number of items, and they are not the same as the current items or values you may want to edit the form to correct the values or make sure you have entered all payments.

4.Click on the EFT file workflow icon

5.In the Select EFT File Format dialog box, double click on the EziDebit CC icon

6.Click Yes to confirmation

A message box will appear for a few seconds whilst the payments are processed through EziDebit.

Once the payments have been submitted and are waiting for approval they will be purple.

Under Batch Defaults in the Notes section a system generated message will appear noting that the EFT option has been run

Once the payments have been processed by EziDebit Successful payments will be displayed in green.  This means that credit cards have been successfully debited and the money will be credited to your organisations bank account.  

Failed payments appear in red. This means that EziDebit was unable to debit the credit card.  This can happen if the credit limit has been reached, the card is reported lost or stolen or if the card number was entered incorrectly.

•Payment(s) dishonoured as "Insufficient Funds" will stay on a processing status.

•Payment(s) dishonoured as "Incorrect Bank Account/Credit Card Number" (Fatal Dishonour) will be moved to a non-processing status.

 

 

Transaction results can be found at the end of each line