thankQ Help
To ensure that the data in thankQ and Ezidebit is matching correctly you will need to generate a report in Ezidebit and thankQ which will allow you to easily check and reconcile any discrepancies. To this we will start by generating an Ezidebit settlement report as follows:
| 1. | Go to the Ezidebit website: https://ezionline.demo.ezidebit.com.au. |
| 2. | Enter your User Name and Password in the fields provided and then click LOGIN. |
3. Once you log in, the following screen will appear.
| 4. | Select the Settlements option under Reports. |
| 5. | You will now have a list of the most recent Ezidebit settlements. Select a Date Range so that you can search for the payments you want to reconcile. |
6. Select View on the settlement date that you want.
7. Create a Detailed Transaction List. We recommend making this report in CSV format to make it consistent with the thankQ Excel reports.
| 8. | You will now have a detailed list of transaction that you can compare for thankQ. The key value you will need to use to match these payments in thankQ is the Client Payment Ref in Ezidebit which will be identical to the Transaction ID in thankQ. See the next steps for how to generate a similar report within thankQ that will allow you to reconcile the transactions. |
| 9. | Open thankQ and go to the batch that you have made your Ezidebit Payments. Select the option 4 Report and then either the option Batch Report or Batch Report – Style 3. |
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| 10. | Check the Transaction IDs in this report and match them to the Client Payment Ref generated in EziDebit. Please note that the Settlement Date listed on the Ezidebit website will be different to the Payment Date listed in thankQ. |
