thankQ Help

In a confirmation page it is possible to have different Email Types. A description of each option and what it will do is provided below:

Default Receipt

This is the default receipt logic.

Membership Confirmation

This option is used in any case where a Membership is being created, renewed or upgraded.

Membership Cancellation

This is used in the Membership Portal page to send an email for anyone that cancels a Membership. See Upgrading and Cancelling Memberships for more details on cancelling memberships.

Cancel Request Email Receipt For Booker and Cancel Request Email Receipt For Support

These options are used for the Event Portal Page called Cancel Request Form which can send an email to the user that would like to cancel an event booking. The For Booker option will send an email confirming the event cancellation to the original booker. The For Support option sends an email to a designated member of staff asking them to manually cancel the booking in thankQ.

Change Sub Event Session Confirmation

This is used to send an email to anyone that changes the Sub-Event that they have booked on the Event Portal page. See Link Event Pages to the Event for more details on how to set up this page.

Donation Gift Recipient Email

This is the email sent to a Gift Recipient in the Donation Gift module. For example if you wish to create page where someone can make a donation on behalf of someone else then this option allows a different email to be sent to the receiving person. An example of how this works is demonstrated below:

- Create a Donation Gift page:

- Create a default recipient confirmation page:

- Create the Gift Recipient confirmation page:

- When the user then makes a donation and enters the email address of the gift recipient, they will receive the Gift Recipient Email while the original donor will get the Normal Donation Email.

 

2 Step Authentication Email

This is used in the page portal to send the 2 Step Authentication email to users that are logging in to the portal. See Web Portal Pages for more details on setting up 2 Step Authentication.

Forgot Password

This is used in the page portal to send the Forgot Password email to users that are unable to login in to the portal. See Web Portal Pages for more details on setting up the Forgot Password prompt.