thankQ Help

1.If a booking payment batch has been approved the payment must be reversed from the batch and a credit note is raised.  This will be initiated through the cancellation process.  When you click Yes to refund the booker the following screens will be displayed.  Enter the date of the reversal, click OK. Select Reason, click OK

2.If there is a Reversal batch already open the reversal will be automatically added to that batch.  If there is not a Reversal batch open the following message will be displayed.  Click Yes to create a reversal batch.  Clicking No will abort the cancellation process

3.If you click Yes the reversal batch will be created and a further message is displayed

4.Click OK to clear the message.  The status of the booking is now changed to Cancelled and a note is displayed in the Booking Notes box on the Event Contact Details form