thankQ Help

•Error: Could not determine any available Times and Locations for this Booking.

Explanation: Not enough rooms or time slots are available for this booking.

•Error: Booking is too large to fit in available rooms or split across Sub-Tours.

Explanation: Rooms and time slots were available, however the booking is too large to be split across multiple rooms, and/or too large to have sub-tours split into different times.

•Error: Booking is too large to fit in any rooms available.

Explanation: Rooms and time slots were available, however there is not enough space in all the available rooms combined to contain the entire booking.

•Error: Tour not Available for this Date Range.

Explanation: The date booked falls outside of the From and To dates of the Tour, or the Tour has been Archived

thankQ should be preventing this Tour to be selected.

•Error: Unable to determine available Times and Locations for Booking.

Explanation: This is a default error message. It means the process failed to identify any rooms or locations, but it is unsure why. You should not get this message.

•The following errors are from the Tour Configuration Lookup Values.

Max number of programs for this day has been reached.

Max number of Students and Teachers from 1 School has been reached.

Max number of Organised Visitors per hour has been reached.

Max number of Sub Tour Types per hour has been reached.

Max number of School Bookings per hour has been reached.

Max number of Schools combined in a single Location has been reached.

Max number of Students or Teachers per hour has been reached.

•The following error messages are possible behind the scenes, but you should not get these errors from thankQ.

If you do get these errors, and there is a value in the field specified, contact Support.

No Tour ID has been defined.

No Attendees have been defined.

No Year Group has been defined.

No Start Date has been defined.

•The following error message will appear when there is an unknown error. Try the booking again, and if the error continues, contact Support.

"There was an error checking availability

Please try again"