It is quite possible that the donor may already be a contact in thankQ. You should always check this before Accepting a contact.
1.Click on the Possible Dupes tab and a list of existing thankQ contacts will appear that are similar to the donor.
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2.Scroll through the list of existing thankQ contacts. If there are NO thankQ contacts that are the same as the donor, then follow the steps in the Accepting a Web Payment when contact is NOT in thankQ.
3.If a matching contact is found, go to Accepting a Web Payment when contact already exists in thankQ.